The process that you have in the place from the beginning to the end is really amazing! Your estimator was always prompt, followed through on all of her commitments, conducted her meetings with me professionally and graciously. She also gave me wonderful advice on her color consultation visit. I was very impressed to receive her written estimate at the same time as the initial estimate!!!
Training
our employees are trained 6.1 hours each month
Unlike the average contractor that simply hires people and trains them on the job, Manor Works invests time and resources performing ongoing training for its employees. In 2009 alone, Manor Works spent 218 hours training its employees.
Training involves topics like quality, safety, and most importantly, customer service. When a customer hires Manor Works, they expect they are going to get a high quality paint job. What we need to ensure is that both the quality AND the overall experience are satisfactory. That assurance of quality comes down to an ongoing commitment to training.
As you consider contractors for your project, ask them "how they train their employees". If they have not built a system for systematically producing projects the same way every time, they probably are not the right contractor for you. Manor Works trains (and then re-trains) its employees to follow our time tested procedures and processes to ensure that your painting project will run smoothly.